{"xsrfToken":"f1ea01b5280cf689a3290e87fc9928f0cad04beb_lout","branding":{"id":"4","key":"bt","name":"Phase2 Help & Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6fa5de","headerLinkHoverBGColor":"#6fa5de","headerBadgeColor":"#6fa5de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/97ba93f3-f3e0-42c2-846b-3de3cca2305e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NWY3ZDcwMi0yZWNiLTQ1ZWUtOTRmMy1hNWQzMTc2YmNmY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk3YmE5M2YzLWYzZTAtNDJjMi04NDZiLTNkZTNjY2EyMzA1ZSI6WyJyZWFkIl19LCJleHAiOjE3NjM5NDYxMDQsIm5iZiI6MTc2Mzk0NTUwNH0.j6XWxnpU8WlrWe0-vW7k95lOiZRSQWDIek08DL42_B4&client=65f7d702-2ecb-45ee-94f3-a5d3176bcfcb&mode=fit","logoId":"97ba93f3-f3e0-42c2-846b-3de3cca2305e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Phase2: Service Desk Portal","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Phase2: Service Desk Portal","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0080ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2019f917-2371-432f-8b36-1179c69662b1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NWY3ZDcwMi0yZWNiLTQ1ZWUtOTRmMy1hNWQzMTc2YmNmY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwMTlmOTE3LTIzNzEtNDMyZi04YjM2LTExNzljNjk2NjJiMSI6WyJyZWFkIl19LCJleHAiOjE3NjM5NDYxMDQsIm5iZiI6MTc2Mzk0NTUwNH0.Ny2sWfd9fyMxh0nua0UO_Hp7C2QcU5VyndSdASvNgt4&client=65f7d702-2ecb-45ee-94f3-a5d3176bcfcb&height=300&mode=fit","bannerMediaApiFileId":"2019f917-2371-432f-8b36-1179c69662b1","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0080ff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"bt","projectId":13164,"serviceDeskId":4,"name":"Phase2 Help & Support","description":"<p>Your comprehensive resource for all technology-related issues, ensuring a seamless digital environment.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"58","name":"Client Access to JIRA and/or Confluence","descriptionHtml":"<p>See <a href=\"https://phase2tech.atlassian.net/wiki/x/BIA8hg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JIRA/Confluence Client Access</a> for more detail. NOTE: Client Access automatically expires after 90-days of inactivity. If your client has lost access fill out the fields below and we will grant them access.</p>","callToAction":"Client Access to JIRA and/or Confluence","introHtml":"<p>Client Access to JIRA and/or Confluence</p>","icon":13532,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13532","groups":[67],"key":""},{"id":"36","name":"Get Help","descriptionHtml":"","callToAction":"Get Help","introHtml":"<p>Not sure where to start? Use this to request help with any internal issue—tech, HR, finance, and more.</p>","icon":13557,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13557","groups":[19],"key":""},{"id":"186","name":"Laptop Purchase","descriptionHtml":"","callToAction":"Laptop Purchase","introHtml":"<p>Request for Laptop Purchase</p>","icon":13470,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13470","groups":[66],"key":""},{"id":"62","name":"Report a Bug or Error","descriptionHtml":"","callToAction":"Report a Bug or Error","introHtml":"<p>Report a bug or error (e.g. Error when trying to edit data in Salesforce)</p>","icon":13594,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13594","groups":[19],"key":""},{"id":"48","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report damaged or broken laptop that might be faulty e.g. a broken computer screen or laptop won't turn on.</p>","icon":13599,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13599","groups":[66],"key":""},{"id":"41","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":13533,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13533","groups":[67],"key":""},{"id":"188","name":"Request AppleID","descriptionHtml":"<p>Request an unmanaged Apple ID for testing with TestFlight or other Apple apps that require an unmanaged account. These Apple IDs will use the domain dev.phase2.io. Simply complete the required fields, and we will process your request as quickly as possible.</p>\n<p>For more details, please visit <a href=\"https://phase2tech.atlassian.net/wiki/x/AoAZ3g\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://phase2tech.atlassian.net/wiki/x/AoAZ3g</a>.</p>","callToAction":"Request AppleID","introHtml":"<p>Submit a request for an unmanaged AppleID for accessing Apple services.</p>","icon":13780,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13780","groups":[67],"key":""},{"id":"44","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":13566,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13566","groups":[66],"key":""},{"id":"187","name":"Request New Jira Project","descriptionHtml":"<p>Please complete the request form.</p>","callToAction":"Request New Jira Project","introHtml":"<p>Request to create a new Jira project for a specific team or purpose.</p>","icon":13539,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13539","groups":[67,19],"key":""},{"id":"43","name":"Request new software or account ","descriptionHtml":"<p><a href=\"https://phase2tech.atlassian.net/wiki/x/AQDph\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Request Instructions</a></p>","callToAction":"Request new software or account ","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":13563,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13563","groups":[67],"key":""},{"id":"67","name":"VPN Access","descriptionHtml":"","callToAction":"VPN Access","introHtml":"<p>Create a request to access the Phase2 VPN for Static IP or for Traveling using nearest VPN server.</p>","icon":13604,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13604","groups":[68],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13543,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13543","groups":[],"key":""},{"id":"37","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":13534,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13534","groups":[],"key":""},{"id":"50","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":13536,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13536","groups":[],"key":""},{"id":"63","name":"New Salesforce / Certinia Request","descriptionHtml":"<p>Use this form for any Salesforce or Certinia PSA (formerly known as FinancialForce) development/reporting requests. Before creating the request, all new requests should be discussed with your appropriate SF Task Force representative.</p>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <th class=\"confluenceTh\">Practice</th>\n <th class=\"confluenceTh\">Taskforce Leader</th>\n </tr>\n <tr>\n <td class=\"confluenceTd\">Delivery</td>\n <td class=\"confluenceTd\">Brooks Burton</td>\n <td class=\"confluenceTd\"> </td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">Executive</td>\n <td class=\"confluenceTd\">Tracy Smith</td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">Finance</td>\n <td class=\"confluenceTd\">Jeremy Geneaux</td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">Marketing</td>\n <td class=\"confluenceTd\">Chris Jorgenson</td>\n </tr>\n </tbody>\n </table>\n</div>\n<p>Your request will be moved from the Technology Support portal to the SFDEV Jira project. Your Request Id/URL will change, and you will be notified of the new Request Id/URL.</p>\n<p>Please go to the Salesforce Task Management project to create your request:</p>\n<p><a href=\"https://phase2tech.atlassian.net/jira/software/c/projects/SFDEV/boards/1156\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://phase2tech.atlassian.net/jira/software/c/projects/SFDEV/boards/1156</a></p>","callToAction":"New Salesforce / Certinia Request","introHtml":"<p>Used to submit requests for a new report or dashboard</p>","icon":13601,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13601","groups":[],"key":""},{"id":"42","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":13532,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13532","groups":[],"key":""},{"id":"47","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":13537,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13537","groups":[],"key":""},{"id":"222","name":"Report Slack Migration Issue","descriptionHtml":"","callToAction":"Report Slack Migration Issue","introHtml":"<p>Report issues encountered during or after the migration to Slack Enterprise Grid, including connection problems and other anomalies.</p>","icon":14051,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14051","groups":[],"key":""},{"id":"49","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":13544,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13544","groups":[],"key":""},{"id":"66","name":"Salesforce Bugs and Errors","descriptionHtml":"","callToAction":"Salesforce Bugs and Errors","introHtml":"<p>Used to request additional permissions for a particular item (e.g. Salesforce)</p>","icon":13529,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13529","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General Inquires"},{"id":67,"name":"Account & Access Requests"},{"id":66,"name":"Hardware Requests"},{"id":68,"name":"Security Requests"}],"orderMapping":{"20":[186,48,44],"66":[186,48,44],"68":[67],"67":[43,187,58,188,41],"21":[43],"22":[49],"19":[187,36,62],"23":[48,47,49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d6fee03-ed2a-349b-8418-d2e9d36a373e","appLinkName":"","appLinkUrl":"","spaceKey":"EX","spaceName":"My Work","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TSD","serviceDeskId":4,"kbLinkDomainURLs":["https://phase2tech.atlassian.net","https://portal.servicedesk.phase2.io"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NWY3ZDcwMi0yZWNiLTQ1ZWUtOTRmMy1hNWQzMTc2YmNmY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzE2NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjM5NDY3MDQsIm5iZiI6MTc2Mzk0NTUwNCwiYW5vbklkIjoiYW5vbi11c2VyIn0._tdJxqxw8-y_lphvG4xJjzgzpPdE6pS8RpU0KkWPpfs","targetCollection":"upload-project-13164","endpointUrl":"https://api.media.atlassian.com","clientId":"65f7d702-2ecb-45ee-94f3-a5d3176bcfcb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":43,"projectId":13164,"issueType":{"id":"10360","name":"[System] Service request"},"form":{"name":"Request new software or account ","descriptionHtml":"<p><a href=\"https://phase2tech.atlassian.net/wiki/x/AQDph\" class=\"external-link\" rel=\"nofollow noreferrer\">Software Request Instructions</a></p>","callToAction":"Request new software or account ","intro":"<p>If you need a software license, raise a request here.</p>","instructions":"<p><a href=\"https://phase2tech.atlassian.net/wiki/x/AQDph\" class=\"external-link\" rel=\"nofollow noreferrer\">Software Request Instructions</a></p>","icon":13563,"iconUrl":"https://portal.servicedesk.phase2.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13563","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["New Software Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/43","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/43","calendarParams":{"firstDay":0,"date":"2025-11-23T19:51:44-0500","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d6fee03-ed2a-349b-8418-d2e9d36a373e","appLinkName":"","appLinkUrl":"","spaceKey":"EX","spaceName":"My Work","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TSD","serviceDeskId":4,"kbLinkDomainURLs":["https://phase2tech.atlassian.net","https://portal.servicedesk.phase2.io"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NWY3ZDcwMi0yZWNiLTQ1ZWUtOTRmMy1hNWQzMTc2YmNmY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzE2NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjM5NDY3MDQsIm5iZiI6MTc2Mzk0NTUwNCwiYW5vbklkIjoiYW5vbi11c2VyIn0._tdJxqxw8-y_lphvG4xJjzgzpPdE6pS8RpU0KkWPpfs","targetCollection":"upload-project-13164","endpointUrl":"https://api.media.atlassian.com","clientId":"65f7d702-2ecb-45ee-94f3-a5d3176bcfcb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2025-10-15T14:49:38.022510085Z","publish":{"jira":{"issueRequestTypeIds":[43],"newIssueRequestTypeIds":[43],"submitOnCreate":false,"validateOnCreate":false},"portal":{"portalRequestTypeIds":[43],"submitOnCreate":false,"validateOnCreate":false}},"design":{"settings":{"templateId":3,"name":"Request New SaaS or Software Application","submit":{"lock":false,"pdf":true},"templateFormUuid":"a56d1153-61d2-4e0d-8f97-3a2e4129aa9d"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":193},"layout":"default","localId":"63b16155-392a-44fd-8e06-d6144b3965f4"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":188},"layout":"default","localId":"5f551f59-20d1-4f29-967b-f290e4a15ef3"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":190},"layout":"default","localId":"0403549b-f389-47d5-8ad1-182bf92dfed5"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"6f38f08e-8f39-40c2-bf4a-99e895505c4b"},"content":[{"type":"text","text":"Instructions"}]},{"type":"paragraph","attrs":{"localId":"b4753de7-7308-484e-9423-d3d190807f2b"},"content":[{"type":"text","text":"Please complete this form to request new SaaS (Software as a Service) or software applications. Required fields are marked with an asterisk (*). Ensure all information provided is accurate to streamline the approval process."}]},{"type":"heading","attrs":{"level":2,"localId":"2c0014e1-6959-4968-8869-9e89509f438e"},"content":[{"type":"text","text":"Request Summary"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":195},"layout":"default","localId":"db9dd08e-bb99-46a9-b44e-6d2c289d7be5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":164},"layout":"default","localId":"b8d983ff-8696-4a62-b381-6ccc4f01e5c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":169},"layout":"default","localId":"c8d25289-c450-444a-ad2e-aba49eaac1bd"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":166},"layout":"default","localId":"39262641-c5c9-4d3c-a0c0-feba14558801"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"8eae8f76-de28-4918-a16c-1f09bc8351aa"},"content":[{"type":"text","text":"Application Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":173},"layout":"default","localId":"3776f57b-4cbb-4e7c-ab52-41b6937f3a71"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":174},"layout":"default","localId":"7a79b9a3-36ea-4846-8eb7-8ba37ad9a46b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":175},"layout":"default","localId":"2374c723-02a7-42d4-b5e6-27c19b7c714c"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"8a044f5d-fe5c-4d5e-b58d-9f5e8b4461bc"},"content":[{"type":"text","text":"Pricing Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":172},"layout":"default","localId":"727a96c2-1bc8-4334-bd37-7dff708c2e79"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":132},"layout":"default","localId":"d96f07e5-3399-47ae-adbd-cd19a4d25feb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":147},"layout":"default","localId":"d00b0ef9-3465-4d6a-bd57-43cffba784d7"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":134},"layout":"default","localId":"099130c6-c4b2-47ab-ac1b-95450fa3616f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":148},"layout":"default","localId":"c570d2c0-facd-49cd-b5b5-424b671e0c6b"}}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"ca08f992-9489-4802-89ce-ae852e5bed71"},"content":[{"type":"text","text":"Additional Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":159},"layout":"default","localId":"7b001799-9790-4363-b1c9-db0dd70058f6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":106},"layout":"default","localId":"89bce028-7d16-4358-ad22-c9ed4ef29fda"}}]},{"version":1,"type":"doc","content":[]}],"conditions":{"177":{"i":{"co":{"cIds":{"172":["1"]}}},"o":{"sIds":["6"]},"t":"sh"},"196":{"i":{"co":{"cIds":{"193":["15973"]}}},"o":{"sIds":["4"]},"t":"sh"},"185":{"i":{"co":{"cIds":{"183":["15973"]}}},"o":{"sIds":["5"]},"t":"sh"},"184":{"i":{"co":{"cIds":{"193":["15973"]}}},"o":{"sIds":["1"]},"t":"sh"},"178":{"i":{"co":{"cIds":{"159":["1"]}}},"o":{"sIds":["8"]},"t":"sh"},"118":{"i":{"co":{"cIds":{"71":["90"]}}},"o":{"sIds":["9"]},"t":"sh"},"165":{"i":{"co":{"cIds":{"164":["10"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"8":{"name":"Additional Information","conditions":["178"]},"4":{"name":"Vendor and Software Information","conditions":["196"]},"9":{"name":"Cost","conditions":["118"]},"5":{"name":"Pricing","conditions":["185"]},"2":{"name":"Other","conditions":["165","184"]},"7":{"name":"Additional Information","conditions":[]},"3":{"name":"Application Information","conditions":[]},"6":{"name":"Pricing","conditions":["177","185"]},"1":{"name":"Software Request Form","conditions":["184"]}},"questions":{"147":{"type":"tl","label":"Quoted cost","description":"Indicate units (per user, monthly, annually, etc.)","validation":{"rq":false},"choices":[],"questionKey":""},"164":{"type":"cc","label":"Department & group","description":"Select the most appropriate department. For corporate-wide software, select Phase2.","validation":{"rq":true},"choices":[{"id":"1","label":"Client Services","other":false,"children":[{"id":"1","label":"Account Management","other":false}]},{"id":"7","label":"People","other":false,"children":[{"id":"1","label":"Human Resources","other":false},{"id":"2","label":"Talent Acquistion","other":false},{"id":"3","label":"Business Technology","other":false}]},{"id":"2","label":"Sales & Marketing","other":false,"children":[{"id":"1","label":"Marketing","other":false}]},{"id":"3","label":"Revenue Operations","other":false,"children":[{"id":"1","label":"Solution Consulting","other":false}]},{"id":"4","label":"Office of CTO","other":false,"children":[]},{"id":"5","label":"Solutions Delivery","other":false,"children":[{"id":"1","label":"Creative","other":false},{"id":"2","label":"Engineering","other":false},{"id":"3","label":"Strategy","other":false}]},{"id":"6","label":"Revenue Operations","other":false,"children":[]},{"id":"8","label":"Finance","other":false,"children":[]},{"id":"9","label":"Phase2","other":false,"children":[]},{"id":"10","label":"Other","other":false,"children":[]}],"questionKey":""},"175":{"type":"tu","label":"Software Information URL","description":"Include a link to the vendor's website or product page.","validation":{"rq":true},"choices":[],"questionKey":""},"132":{"type":"ts","label":"Plan Name (if applicable)","description":"Provide the plan or package of the software, if known.","validation":{"rq":false},"choices":[],"questionKey":""},"166":{"type":"tl","label":"Department & Group Additional Information","description":"Please specify which departments need access. ","validation":{"rq":false},"choices":[],"questionKey":""},"159":{"type":"cs","label":"Would you like to include additional information?","description":"Select yes to provide additional information.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"106":{"type":"pg","label":"Provide Additional Information","description":"Explain why existing tools cannot meet the need for this software.","validation":{"rq":false},"choices":[],"questionKey":""},"173":{"type":"tl","label":"Application Name","description":"Enter the name of the software application.","validation":{"rq":true},"choices":[],"questionKey":""},"190":{"type":"da","label":"Required by Date","description":"Include the date you absolutely need this by","validation":{"rq":true},"jiraField":"customfield_11859","questionKey":""},"195":{"type":"rt","label":"Description","description":"Explain the purpose and business need. Highlight specific pain points it addresses or improvements it will enable.","validation":{"rq":false},"jiraField":"description","questionKey":""},"172":{"type":"cs","label":"Do you have pricing information?","description":"Select yes to enter details about the pricing.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"169":{"type":"da","label":"Target Delivery Date","description":"State when the software needs to be operational.","validation":{"rq":true},"choices":[],"questionKey":""},"193":{"type":"cs","label":"What type of software request is this?","description":"","validation":{"rq":false},"jiraField":"customfield_11958","questionKey":""},"134":{"type":"no","label":"Licenses Required","description":"Indicate how many licenses are needed.","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"174":{"type":"tl","label":"Vendor Name","description":"Specify the company or vendor providing this software.","validation":{"rq":true},"choices":[],"questionKey":""},"188":{"type":"cm","label":"Is this time sensitive?","description":"","validation":{"rq":false},"jiraField":"customfield_11860","questionKey":""},"148":{"type":"at","label":"Attach Quote","description":"If you have a quote, you can attach it here","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"a56d1153-61d2-4e0d-8f97-3a2e4129aa9d"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2025-10-15T14:49:38.022510085Z","publish":{"jira":{"issueRequestTypeIds":[43],"newIssueRequestTypeIds":[43],"submitOnCreate":false,"validateOnCreate":false},"portal":{"portalRequestTypeIds":[43],"submitOnCreate":false,"validateOnCreate":false}},"design":{"settings":{"templateId":3,"name":"Request New SaaS or Software Application","submit":{"lock":false,"pdf":true},"templateFormUuid":"a56d1153-61d2-4e0d-8f97-3a2e4129aa9d"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":193},"layout":"default","localId":"63b16155-392a-44fd-8e06-d6144b3965f4"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":188},"layout":"default","localId":"5f551f59-20d1-4f29-967b-f290e4a15ef3"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":190},"layout":"default","localId":"0403549b-f389-47d5-8ad1-182bf92dfed5"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"6f38f08e-8f39-40c2-bf4a-99e895505c4b"},"content":[{"type":"text","text":"Instructions"}]},{"type":"paragraph","attrs":{"localId":"b4753de7-7308-484e-9423-d3d190807f2b"},"content":[{"type":"text","text":"Please complete this form to request new SaaS (Software as a Service) or software applications. Required fields are marked with an asterisk (*). Ensure all information provided is accurate to streamline the approval process."}]},{"type":"heading","attrs":{"level":2,"localId":"2c0014e1-6959-4968-8869-9e89509f438e"},"content":[{"type":"text","text":"Request Summary"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":195},"layout":"default","localId":"db9dd08e-bb99-46a9-b44e-6d2c289d7be5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":164},"layout":"default","localId":"b8d983ff-8696-4a62-b381-6ccc4f01e5c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":169},"layout":"default","localId":"c8d25289-c450-444a-ad2e-aba49eaac1bd"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":166},"layout":"default","localId":"39262641-c5c9-4d3c-a0c0-feba14558801"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"8eae8f76-de28-4918-a16c-1f09bc8351aa"},"content":[{"type":"text","text":"Application Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":173},"layout":"default","localId":"3776f57b-4cbb-4e7c-ab52-41b6937f3a71"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":174},"layout":"default","localId":"7a79b9a3-36ea-4846-8eb7-8ba37ad9a46b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":175},"layout":"default","localId":"2374c723-02a7-42d4-b5e6-27c19b7c714c"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"8a044f5d-fe5c-4d5e-b58d-9f5e8b4461bc"},"content":[{"type":"text","text":"Pricing Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":172},"layout":"default","localId":"727a96c2-1bc8-4334-bd37-7dff708c2e79"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":132},"layout":"default","localId":"d96f07e5-3399-47ae-adbd-cd19a4d25feb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":147},"layout":"default","localId":"d00b0ef9-3465-4d6a-bd57-43cffba784d7"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":134},"layout":"default","localId":"099130c6-c4b2-47ab-ac1b-95450fa3616f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":148},"layout":"default","localId":"c570d2c0-facd-49cd-b5b5-424b671e0c6b"}}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"ca08f992-9489-4802-89ce-ae852e5bed71"},"content":[{"type":"text","text":"Additional Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":159},"layout":"default","localId":"7b001799-9790-4363-b1c9-db0dd70058f6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":106},"layout":"default","localId":"89bce028-7d16-4358-ad22-c9ed4ef29fda"}}]},{"version":1,"type":"doc","content":[]}],"conditions":{"177":{"i":{"co":{"cIds":{"172":["1"]}}},"o":{"sIds":["6"]},"t":"sh"},"196":{"i":{"co":{"cIds":{"193":["15973"]}}},"o":{"sIds":["4"]},"t":"sh"},"185":{"i":{"co":{"cIds":{"183":["15973"]}}},"o":{"sIds":["5"]},"t":"sh"},"184":{"i":{"co":{"cIds":{"193":["15973"]}}},"o":{"sIds":["1"]},"t":"sh"},"178":{"i":{"co":{"cIds":{"159":["1"]}}},"o":{"sIds":["8"]},"t":"sh"},"118":{"i":{"co":{"cIds":{"71":["90"]}}},"o":{"sIds":["9"]},"t":"sh"},"165":{"i":{"co":{"cIds":{"164":["10"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"8":{"name":"Additional Information","conditions":["178"]},"4":{"name":"Vendor and Software Information","conditions":["196"]},"9":{"name":"Cost","conditions":["118"]},"5":{"name":"Pricing","conditions":["185"]},"2":{"name":"Other","conditions":["165","184"]},"7":{"name":"Additional Information","conditions":[]},"3":{"name":"Application Information","conditions":[]},"6":{"name":"Pricing","conditions":["177","185"]},"1":{"name":"Software Request Form","conditions":["184"]}},"questions":{"147":{"type":"tl","label":"Quoted cost","description":"Indicate units (per user, monthly, annually, etc.)","validation":{"rq":false},"choices":[],"questionKey":""},"164":{"type":"cc","label":"Department & group","description":"Select the most appropriate department. For corporate-wide software, select Phase2.","validation":{"rq":true},"choices":[{"id":"1","label":"Client Services","other":false,"children":[{"id":"1","label":"Account Management","other":false}]},{"id":"7","label":"People","other":false,"children":[{"id":"1","label":"Human Resources","other":false},{"id":"2","label":"Talent Acquistion","other":false},{"id":"3","label":"Business Technology","other":false}]},{"id":"2","label":"Sales & Marketing","other":false,"children":[{"id":"1","label":"Marketing","other":false}]},{"id":"3","label":"Revenue Operations","other":false,"children":[{"id":"1","label":"Solution Consulting","other":false}]},{"id":"4","label":"Office of CTO","other":false,"children":[]},{"id":"5","label":"Solutions Delivery","other":false,"children":[{"id":"1","label":"Creative","other":false},{"id":"2","label":"Engineering","other":false},{"id":"3","label":"Strategy","other":false}]},{"id":"6","label":"Revenue Operations","other":false,"children":[]},{"id":"8","label":"Finance","other":false,"children":[]},{"id":"9","label":"Phase2","other":false,"children":[]},{"id":"10","label":"Other","other":false,"children":[]}],"questionKey":""},"175":{"type":"tu","label":"Software Information URL","description":"Include a link to the vendor's website or product page.","validation":{"rq":true},"choices":[],"questionKey":""},"132":{"type":"ts","label":"Plan Name (if applicable)","description":"Provide the plan or package of the software, if known.","validation":{"rq":false},"choices":[],"questionKey":""},"166":{"type":"tl","label":"Department & Group Additional Information","description":"Please specify which departments need access. ","validation":{"rq":false},"choices":[],"questionKey":""},"159":{"type":"cs","label":"Would you like to include additional information?","description":"Select yes to provide additional information.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"106":{"type":"pg","label":"Provide Additional Information","description":"Explain why existing tools cannot meet the need for this software.","validation":{"rq":false},"choices":[],"questionKey":""},"173":{"type":"tl","label":"Application Name","description":"Enter the name of the software application.","validation":{"rq":true},"choices":[],"questionKey":""},"190":{"type":"da","label":"Required by Date","description":"Include the date you absolutely need this by","validation":{"rq":true},"jiraField":"customfield_11859","questionKey":""},"195":{"type":"rt","label":"Description","description":"Explain the purpose and business need. Highlight specific pain points it addresses or improvements it will enable.","validation":{"rq":false},"jiraField":"description","questionKey":""},"172":{"type":"cs","label":"Do you have pricing information?","description":"Select yes to enter details about the pricing.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"169":{"type":"da","label":"Target Delivery Date","description":"State when the software needs to be operational.","validation":{"rq":true},"choices":[],"questionKey":""},"193":{"type":"cs","label":"What type of software request is this?","description":"","validation":{"rq":false},"jiraField":"customfield_11958","questionKey":""},"134":{"type":"no","label":"Licenses Required","description":"Indicate how many licenses are needed.","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"174":{"type":"tl","label":"Vendor Name","description":"Specify the company or vendor providing this software.","validation":{"rq":true},"choices":[],"questionKey":""},"188":{"type":"cm","label":"Is this time sensitive?","description":"","validation":{"rq":false},"jiraField":"customfield_11860","questionKey":""},"148":{"type":"at","label":"Attach Quote","description":"If you have a quote, you can attach it here","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"a56d1153-61d2-4e0d-8f97-3a2e4129aa9d"},"linkedJiraFields":["customfield_11859","customfield_11958","description","customfield_11860"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}